Right of withdrawal
The term "consumer" refers to a natural person who concludes a legal transaction for purposes that, for the most part, can neither be attributed to their commercial nor to their self-employed activity.
Right of withdrawal
You are entitled to withdraw from this contract within fourteen days without stating any reasons. The withdrawal period is fourteen days from the day on which you or a third party, other than the carrier and indicated by you, took possession of the goods. In order to exercise your right of withdrawal, you have to inform us (KM ZÜNDHOLZ INTERNATIONAL KARL MÜLLER GMBH, Bemannsbruch 16-18, 74909 Meckesheim, telephone: +49 (0) 62269202-0, fax: +49 (0) 62269202-99, email address: firstname.lastname@example.org) about your decision to withdraw from this contract by sending us a clear statement (such as a letter sent by post, by fax or by email). For this purpose, you can complete the enclosed sample withdrawal form, the use of which is, however, not mandatory. Alternatively, you may also fill out and submit a sample withdrawal form or another clear statement directly on our website. If you choose this option, we will immediately send you a confirmation (e.g. by email) about the receipt of your withdrawal. In order to comply with the withdrawal period, it shall suffice to submit the notification about the exercise of the right of withdrawal before expiry of the withdrawal period.
Consequences of withdrawal
If you withdraw from this contract, we shall be obliged to repay, immediately and at the latest within fourteen days from the day on which we obtained the notification about your withdrawal from this contract, all payments received by you including the delivery costs (except for the additional costs that arise when you opted for a method of delivery other than the cheapest standard delivery offered by us). Unless explicitly agreed otherwise, this repayment will be made using the same method of payment that you used for the original transaction. In no event will we charge any fees for this repayment. We are entitled to refuse repayment until we have received the goods back or until you have provided evidence that the goods have been returned, whichever is earlier. You are obliged to return or hand over the goods without delay and in any case at the latest within fourteen days from the day on which you notify us about the withdrawal from this contract. The period shall be deemed as being complied with when the goods are dispatched before expiry of the 14-day deadline. You will bear the direct costs for the return of the goods. You shall only be liable for any diminished value of the goods resulting from the handling other than what is necessary to ascertain the nature, properties and functioning of the goods.
Exclusion and premature termination of the right of withdrawal
The right of withdrawal cannot be exercised in case of the following contracts
Contracts for the delivery of non-prefabricated goods that are manufactured on the basis of the consumer's individual choice or specification, or that are clearly custom-made to the consumer's personal requirements.
The right of withdrawal shall terminate prematurely in case of the following contracts
Contracts for the delivery of sealed goods that, for reasons of health protection and hygiene, are not suitable for being returned once their seal has been removed after delivery.
Sample withdrawal form
If you wish to withdraw from the contract, please complete and return the following form:
Download sample withdrawal form